Gameseek Returns Policy & Manufacturing Support 

Before returning an item to Gameseek please read our returns policy, clearly stated below.

For faulty returns, it is allways best to contact the manufacturer directly. This is the best solution for customers who would like the highest standards of technical support, latest information and fastest returns processing. Click on Manufacturing Support to view and contact our product suppliers.

Within 7 days of purchase date
Within 28 days of purchase date
After 28 days of purchase date
Gameseek Returns - Terms & Conditions
Our Contact Details
Manufacturing Support


Within 7 days of purchase date:

You have the right to cancel the contract relating to your order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation, you must give written notice to Gameseek by email giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation after the goods have been dispatched to you, you will be responsible for returning the goods to Gameseek at your own cost. All returned Items must be in the original packaging and sent to us within seven days from receipt. Returned goods must be still sealed, unopened and in perfect condition. Goods that do not comply with this may not be returned.

Please Note: Do Not Return any item before contacting us first. Most Returns can be prevented if customers contact the manufacturer of the goods before contacting us. For example, its likely if a small part of a product is broken or damaged then the manufacturer will send out a replacement part free of charge. For a full list of manufacturers and there contact details please click here.

Our Returns procedure involves customers receiving a Returns Authorisation number before sending the item back. Without this RA number you will not be able to return any item. If you do so, the return will not be dealt with. So please contact us first. If the return is agreed by us then you will need to put the RA number (that we will give you) clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently.

You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item. We will only refund delivery costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

You are advised to package the product adequately as we cannot accept liability for any damage incurred during delivery back to Gameseek.

Please note: You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if: the goods were delivered outside the UK, or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.

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Within 28 days of purchase date:

1. Direct Manufacturer Technical Support - Some manufacturers are happy to provide direct technical support and returns processing within 28 days of purchase. This is the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please click here to view the table below.

2. Gameseek Faulty Returns - We are happy to accept faulty returns from all Gameseek customers who beleive there product purchased from Gameseek is faulty within 28 days of the original purchase date. To request a return please email myorder@gameseek.co.uk ensuring you include your order id, contact information and detailed description of the fault. Please note that we are unable to provide technical support on any of the PC games we supply. Please make sure that the game will run on your machine before ordering as we cannot be responsible for incompatibilities with your system.

Our Returns procedure involves customers receiving a Returns Authorisation number before sending the item back. Without this RA number you will not be able to return any item. If you do so, the return will not be dealt with. So please contact us first. If the return is agreed by us then you will need to put the RA number (that we will give you) clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently.

3. If returning goods to Gameseek further conditions apply. Click here to view the Gameseek Returns - Terms & Conditions

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After 28 days of purchase date:

1. Direct Manufacturer Technical Support - All Technical Support and Returns after 28 days of purchase are now handled directly by the manufacturer or their appointed agent. This is the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please click here to view the table below.

2. Exceptions - For Manufacturer's who do not provide a direct service Gameseek will provide a returns service for up to 3 months from date of purchase.

Our Returns procedure involves customers receiving a Returns Authorisation number before sending the item back. Without this RA number you will not be able to return any item. If you do so, the return will not be dealt with. So please contact us first. If the return is agreed by us then you will need to put the RA number (that we will give you) clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently.

3. If returning goods to Gameseek further conditions apply. Click here to view the Gameseek Returns - Terms & Conditions

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Gameseek Returns - Terms & Conditions

1. Compatibility - Applications, drivers and games are often released to market with bugs that can affect hardware performance. Therefore Gameseek cannot guarantee that every hardware product is 100% compatible with every software product available.
2. Returning Faulty Goods - Please be sure returned goods are faulty and the problem experienced is not caused by another component in your system or by software configuration. If the item is a video game or accessory please check it is faulty on a friends machine before sending it back.
3. Only Return Faulty Item(s) - Returns are issued for specific components only. Do not return your whole order because you believe one component may be faulty.
4. Completeness of Returned Item(s) - All returned goods must be complete including all internal packaging, cables, manuals, drivers and protective bags, however small. Any items received incomplete will not be processed and will be held for collection by the customer. Alternatively the items will be returned to the customer subject to the payment of a £10 + return shipping + VAT charge.
5. Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.
6. Packaging - Returned items must be packaged properly and shipped in a plain outer box. It is your responsibility to ensure returned goods are fully insured. Gameseek cannot take responsibility for goods that are damaged or lost whilst being returned, even if faulty.
7. Testing - All returned items are tested by Gameseek technicians. It is essential that goods are tested as approximately 50% of all received returns are tested not faulty. It is therefore important that you include a detailed description of the problems experienced. Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you.

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Our Contact Details:

Gameseek Limited
Unit 15
Hartford Business Centre
Chester Road
Northwich
Cheshire
CW8 2AB

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Manufacturing Support: