|
Ordering Online or Ordering by Post - Gameseek have covered all
corners to make your shopping experience as easy and enjoyable as
possible.
How to Order Online:
To browse the store you can either view the featured products on
one of our front pages or you can use search facility at the top
of each page. Alternatively, you can categorise your search by using the menu on the left hand side of each page underneath "Platforms." Choose your desired system and on the next page you can choose which type of game or accessory you want to find.
Once you have found the product you wish to buy, click the 'Add
to Shopping Basket' icon. This will transfer the item into your
shopping basket and will transfer you onto the shopping basket screen.
From this screen you can choose to checkout (to finalise your order)
or to continue shopping.
If you would like to order more than one item, continue shopping.
The shopping basket stores each item you have selected, so the information
will still be present when you return back to the shopping basket
screen, enabling you to stock up. The more items you put into the
basket, the more mone you will save! Also remember that you can
allways take items out of the shopping basket at a later stage.
So do stock up!
Once all your required items have been added to your basket, you
will be asked to choose your payment method and select your country
- this is located at the bottom right of your basket. You will be
asked to pay using your Credit / Debit Card (Visa, Mastercard, Switch,
Solo & Delta) or by using an email payment service such as Google
Checkout, Nochex
or Paypal.
If you would like to pay using a Credit / Debit Card you will be
shown step by step how to complete your order using the secure ordering
system. For your protection and to ensure the prompt processing
of your order, the name, billing address, and ship to address you
enter must match your credit card billing statement. Orders may
be delayed or rejected if we Cannot verify the information.
Please Note: We now accept Verified by Visa and Mastercard Securecode
for card payments. It requires the cardholder to provide
a personal password or pin number when paying for goods online with
their credit card just as they would provide a pin on the high street.
This ensures that the shopper is who they say they are when providing
card details to an online shop. Cardholders are reassured that when
they sign up their card is protected from fraudulent use on the
internet. For more information about this please click
here.
To order with Google Checkout, Nochex or Paypal just change your
payment method from Credit / Debit Card to either Google Checkout,
Nochex or Paypal by clicking on the "Choose Your Payment Method"
drop down bar. This is where you can select to pay via email money.
Click on the "Proceed to Checkout" icon once you have selected which
payment method you would like to choose and which country you live
in.
If you haven't already registered or logged-in, it will prompt you
to do so now. You will also be given the oppurtunity to "Order
as a Guest." Once you have made your selection, you will then
be asked to enter a delivery address, but only if you haven't already
stored this information in your account. Once you have done this,
click on the "Confirm Order" button - located in the bottom right
of the screen. You will now be asked to enter your payment details.
Once you have completed this, a summary of the order will now be
displayed for you to check that all the details are correct. The
website will now check stock availability and confirm stock allocation/ordering
as appropriate. Your order has now been placed!
Please Note: Ordering online is only available to UK & European
Customers. If you would like to order and live outside Europe please
contact us first. Also we will only
ship small products internationally, we dont ship hardware due to
extreme postage charges. Also please make sure your hardware is
compatible to play our software products before ordering.
For your information:
Gameseek is a UK Games website, selling PAL & Region 2 (UK &
Europe) items.
PAL Items are only compatible in the UK, Europe, Australia & New
Zealand
Region 2 Items will only play on European Region 2 or multi-region
DVD players
How to Order by Mail Order:
If you are based in the UK Mainland, then you can place a Mail Order.
Click here for the mail order form
All details are included on this form. The form will open up as
a Word document. Simply print it out, note your order, include payment
and send it to Gameseek. Please note this method of ordering is
only open to UK Residents. Accepted as payment is UK Cheque, UK
Cash & UK Postal Order.
If you would like more information about Gameseek's accepted payment
methods - click here.
Ordering Help
How do I search for items?
What are your Speciality
Shops?
Is it safe ordering
on the internet?
How do I place an order
online?
How do I place a mail order?
How
much does postage and packaging cost and where do you deliver to?
Who
do you use for your deliveries and how long does delivery take?
What methods of
payment do you accept?
Do you take full
payment in advance?
How do I track my order?
How do I chase up my order?
What
happens if I order an item that is not in stock?
Can
I get an order shipped to a different address to the billing address?
At
the checkout it says: VendorTxCode has been used before?
At
the checkout it says: The shopping cart contents are incorrectly
formatted?
How do I search for items?
The easiest way to find items is to use the "Search Gameseek"
field located at the top of each page. You can select and search
in singular categories or do a general search that covers all the
categories on the website. Searching can be done by selecting inside
the search box, then typing the specified details and clicking on
"Go". Try to keep your search simple, for example: If
you are searching for Grand Theft Auto San Andreas, instead of typing
the phrase "Grand Theft Auto San Andreas" by entering just one word
in the search, eg. "Theft" or "Andreas", you will find what you
are looking for much easier.
Alternatively you can search for items by category. This type
of search will pick up a more broader range of results. For example
if you wanted to view a list of Racing games for the Playstation
2 console, you would first click on "Sony PS2" situated
underneath the "Browse Platform" box on top left of the
site. You will now be on the Playstation 2 homepage that lists everything
for the Playstation 2 console. If you browse down the category list
on the left hand side of the page you will see the Racing category
situated beneath "PS2 Games". Click on "Racing"
and you will be able to browse our entire range of Playstation 2
Racing Products. (click here to go back to
the top)
What are your Speciality Shops?
This is just another way of searching for your favourite products.
You will notice that "Speciality Shops" are situated one
section below the "Browse Platform" box on top left of
the site. You will notice that there is 12 shops allready
listed in this box (eg. Joytech, Logic 3, Logitech etc.) Click on
any of these stores or alternatively click on the "View all
Stores" button and it will take you to the store
list. Here you will find suppliers of all the games & accessories
stocked by us. By clicking on any of the company logos you will
be directed to a unique specialist page for that supplier. To change
the company selection, simply click on any other letter in the alphabet.
(click here to go back to the top)
Is it safe ordering on the internet?
Gameseek provides a safe online process for using Credit / Debit
cards. Your credit card number and personal information are encrypted
as they travel over the Internet. We pride ourselves in ensuring
that all your details are kept safe & secure. If you are still unsure
and would like to get in touch please contact
us here!
How do I place an order online?
Navigate around the web site and add products to your basket
(click on the "Add to Basket" button located adjacent to the product).
Everytime you add products to your basket you will be taken to the
shopping basket page letting you know what is currently in your
basket and wether you would like to continue shopping or go to the
checkout. Click on the "Continue Shopping" icon located
at the bottom left of your basket to browse and add more items to
your order. Once all your required items have been added to your
basket, you will be asked to choose your payment method and select
your country - this is located at the bottom right of your basket.
Click on the "Proceed to Checkout" icon once you are done.
If you haven't already registered or logged-in, it will prompt you
to do so now. You will also be given the oppurtunity to "Order
as a Guest." (For
more information about this please click here) Once you have
made your selection, you will then be asked to enter a delivery
address, but only if you haven't already stored this information
in your account. Once you have done this, click on the "Confirm
Order" button - located in the bottom right of the screen. You will
now be asked to enter your payment details. Once you have completed
this, a summary of the order will now be displayed for you to check
that all the details are correct. The website will now check stock
availability and confirm stock allocation/ordering as appropriate.
Your order has now been placed. (click here to go
back to the top)
How do I place a mail order?
If you are based in the UK Mainland, then you can place a Mail
Order.
Click here for the mail order form
All details are included on this form. The form will open up as
a Word document. Simply print it out, note your order, include payment
and send it to Gameseek. Please note this method of ordering is
only open to UK Residents. Accepted as payment is UK Cheque,
UK Cash & UK Postal Order. (click here
to go back to the top)
How much does postage and packaging cost and where do you deliver
to?
All small orders based inside the UK are shipped via Royal Mail
First Class. All large orders based inside the UK are shipped via
Parcelforce Courier with guaranteed next day delivery. Our European orders
are shipped via Royal Mail Airmail.
UK: At Gameseek we're proud to offer a fast, efficient and
hassle-free delivery service. Choose which items you want to buy
and decide where you'd like them sent, and we'll take care of everything,
making sure your items are carefully packaged and arrive quickly.
There is a set delivery charge of £1.99 - this is a fixed
price enabling you to buy more & save much more! Order 10 games
for example, and the price will remain the same, saving you £££!!!
Postage on heavier items (mainly hardware) may have a fixed rate
charge of £5.99. Again this charge is fixed and will never
raise above this price, no matter how many items you buy!
Europe: Shipping is £3.99 per item. All orders are
shipped via Royal Mail - Airmail.
Please Note: Ordering online is only available to UK & European
Customers. If you would like to order and live outside Europe please
contact us first. Also we will only
ship small products internationally, we dont ship hardware due to
extreme postage charges. Also please make sure your hardware is
compatible to play our software products before ordering.
For your information:
Gameseek is a UK Games website, selling PAL & Region 2 (UK &
Europe) items.
PAL Items are only compatible in the UK, Europe, Australia & New
Zealand
Region 2 Items will only play on European Region 2 or multi-region
DVD players
(click here to go back to the top)
Who do you use for your deliveries and how long does delivery take?
Our small consignments are sent by UK Royal Mail and are large
consignments are sent via UK Parcelforce courier, with in-stock items
being despatched within 24 - 48 hours. If an item is out of stock
it is ordered from our suppliers same day and is despatched as soon
as it comes into stock. It is always possible an item will be out
of stock or otherwise unavailable from our suppliers, in which case
the despatch of the item will be affected by its availability from
our suppliers. Delivery can normally be expected within 3 - 6 working
days from the date of despatch, however adverse weather conditions
in the Channel Islands, routine customs & excise checks and/or Royal
Mail delays can sometimes affect delivery times. Because of this
we are unable to start tracing lost packets until 15 days have elapsed
since the date of despatch. Please contact us if you haven't received
your item after this time so we may investigate further. If an item
proves to be lost in the post we will always send a replacement
free of charge. (click here to go back to the top)
What methods of payment do you accept?
One of the reasons why Gameseek is the web's favourite gamestore
is our felxibility on accepting an exceptional variety of payment
options. (click here for more information.)
You will find that we are dedicated in bringing you quality products
at low prices, whilst making the order process as simple as possible.
We accept all of the following methods of payments: Mastercard,
Visa, Delta, Electron, Maestro (Switch), Solo. We accept email payments
via Google Checkout,
Paypal
& Nochex.
We also accept mail orders for our UK customers in the form
of Cheque, Cash & Postal Order. (click here to go
back to the top)
Do you take full payment in advance?
At the moment we do take payment in advance yes. We do this
to deter thiefs - basically if we can catch them before we ship
the items, it helps the government and us grately and also helps
us the keep prices down for the genuine customers, ie you. (click
here to go back to the top)
How do I track my order?
1) Click on the "My
Account" icon located at the top of the screen.
2) Log-in and you will be directed to the "Outstanding Orders" page
in the accounts section.
3) All outstanding orders will be displayed here along with a key
to understanding the status of the various products. (click
here to go back to the top)
How do I chase up my order?
If you are unable to track your order on-line or have an questions
regarding your order please contact our Customer
Service Team. (click here to go back to
the top)
What happens if I order an item that is not in stock?
If an item is out of stock when you place your order, it will
automatically be entered into our purchase ordering system. Our
purchasing team process orders on a daily basis and items are normally
received within 3-6 working days from our suppliers. However, some
items may not be received within this time frame due to stock availability
issues or items being withdrawn or deleted by the distributor. Should
this occur, we will endevour to update you as soon as possible.
(click here to go back to the top)
What happens if I pre-order a title?
When you pre-order any item we will automatically reserve it
for you and it will be despatched to you within 24 hours of arriving
into stock. We shall endeavour to ship pre-ordered titles before
the day of release, however are unable to guarantee this service
due to any unforseen circumstances that are beyond our control.
Please note release dates are allways subject to change by the manufacturer.
(click here to go back to the top)
Can I get an order shipped to a different address to the billing
address?
Yes, make sure you order with your billing address* then fill
in an alternative shipping address below this - there is a clearly
marked box on the checkout page where you can add an alternative
shipping address.
*Please note, you must originally order with your billing address
(the address where your credit card statements are sent to.)
If you do not order with your billing address then we will cancel
your order. (click here to go back to the top)
At the checkout it says: VendorTxCode has been used before?
If you are receiving this message when trying to order via Credit
Card:
"An Error has occurred! The VSP has been unable to continue
with the transaction. VendorTxCode has been used before. All codes
must be unique."
You will need to delete all the contents of your shopping basket,
refresh your browser and start again.
The error means that a transaction ID has been resent to our
payment system. Every transaction must have a unique transactions
ID. The Protx Payment System will not allow a transaction ID to
be accepted twice. If you reached the payment pages and decided
to use your back button to go back to Gameseek, then resubmit your
order, we may not have created a new transaction ID for the resubmitted
order. Please try the transaction again, without using the Back
button. If the issue persists, please contact
us. (click here to go back to the top)
At the checkout it says: The shopping cart contents are incorrectly
formatted?
If you are receiving this message when trying to order via
Credit Card:
"An error has occurred whilst attempting the requested operation.
The error is: The shopping cart contents are incorrectly formatted."
You will need to delete all the contents of your shopping basket,
refresh your browser and start again.
This may have happened because you may have used the back button
in your browser after having already got to the Protx payment page.
If the issue persists, please contact us.
(click here to go back to the top)
If you would like to ask any other question please do contact
us.
|
