Gameseek Returns Policy & Manufacturing Support

In compliance with the Electronic Commerce (EC Directive) Regulations 2002

Before returning an item to Gameseek please read our returns policy, clearly stated below.

For faulty returns, we offer our customers the choice to contact us or the manufacturer directly. Contacting the manufacturer is usually the best solution for customers who would like the highest standards of technical support, latest information and fastest returns processing. Click on Manufacturing Support to view and contact our product suppliers.

Within 7 days of purchase date
Our Contact Details
Manufacturing Support


Within 14 days of purchase date:

You may return any unopened item within 14 days of receiving it, for a full refund.
You have the right to cancel the contract relating to your order at any time up to the end of 14 working days after you receive the goods. To exercise your right of cancellation, you must give written notice to Gameseek by email giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation after the goods have been dispatched to you, you will be responsible for returning the goods to Gameseek at your own cost. Please Note: Do Not Return any item before contacting us first.

Our Returns procedure involves customers receiving a Returns Authorisation number before sending the item back. Without this RA number you will not be able to return any item. If you do so, the return will not be dealt with. So please contact us first. If the return is agreed by us then you will need to put the RA number (that we will give you) clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently. You are advised to package the product adequately as we cannot accept liability for any damage incurred during delivery back to Gameseek. To request a return please contact us (click here) ensuring you include your order id, contact information and detailed description of the fault. Please note that we are unable to provide technical support on any of the PC games we supply. Please make sure that the game will run on your machine before ordering as we cannot be responsible for incompatibilities with your system.

Please note: In compliance with the Distance Selling Regulations, any computer software that has been unsealed cannot be returned. A guide for businesses on distance selling, Page 23, 3.38: Unless you have agreed that they can, your consumers cannot cancel if the order is for: audio or video recordings or computer software that the customer has unsealed. Click here to view this article.

Our returns form can be found here
You must complete this form and return with your goods. Click here for the Gameseek Returns Form.


Our Contact Details:

Gameseek Limited
Unit 16, Premier Park,
Road One, Winsford Industrial Estate,
Winsford,
Cheshire,
CW7 3PH

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Manufacturing Support: