In compliance with the Electronic Commerce (EC Directive) Regulations 2002
Before returning an item to Gameseek please read our returns policy, clearly stated below.
For faulty returns, we offer our customers the choice to contact us or the manufacturer directly. Contacting the manufacturer is usually the best solution for customers who would like the highest standards of technical support, latest information and fastest returns processing. Click on Manufacturing Support to view and contact our product suppliers.
You may return any unopened item within 14 days of receiving it, for a full refund. You have the right to cancel the contract relating to your order at any time up to the end of 14 working days after you receive the goods. To exercise your right of cancellation, you must give written notice to Gameseek by email giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation after the goods have been dispatched to you, you will be responsible for returning the goods to Gameseek at your own cost. Please Note: Do Not Return any item before contacting us first.
Our Returns procedure involves customers receiving a Returns Authorisation number before sending the item back. Without this RA number you will not be able to return any item. If you do so, the return will not be dealt with. So please contact us first. If the return is agreed by us then you will need to put the RA number (that we will give you) clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently. You are advised to package the product adequately as we cannot accept liability for any damage incurred during delivery back to Gameseek. To request a return please contact us (click here) ensuring you include your order id, contact information and detailed description of the fault. Please note that we are unable to provide technical support on any of the PC games we supply. Please make sure that the game will run on your machine before ordering as we cannot be responsible for incompatibilities with your system.
Please note: In compliance with the Distance Selling Regulations, any computer software that has been unsealed cannot be returned. A guide for businesses on distance selling, Page 23, 3.38: Unless you have agreed that they can, your consumers cannot cancel if the order is for: audio or video recordings or computer software that the customer has unsealed. Click here to view this article.
Andy - "Bought a large-scale model kit from GameSeek. Before doing so, I'd scoured the internet looking for the best deal I could find (oh, come on; I know I'm Scottish but EVERBODY does this - it's why the internet was invented). The GS price was nearly half that of anywhere else when I factored in their FREE shipping. I was impressed by that - especially as the box the kit came in was about the size of a small bungalow. I was given a choice of delivery, either by Royal Snail or Hermes courier. I chose Royal Mail, but it arrived by Hermes. Was that a problem? Not in this case (arrived within a couple of days). This was my first transaction with GS, but by crikey, it won't be my last if I have anything to do with it. Can't think what else to say, except - I love you, GameSeek, and want to father your children! PS - I also like your sense of humour. ;0)”. "
Robyn - "Product arrived quickly and well packaged. Exactly as described and cheapest price around. Company were clear about not being responsible for the courier, but have chosen a good one and provided details for how to contact them if necessary. 10/10 would use again and recommend a friend!"
Ms Hudson - "You have been excellent with your customer service. Nice to see that in this day and age. Will certainly use this company again... "
GameSeek was founded in 2000 with the goal of becoming the premiere destination for video gamers. Since then, we've become much more than just an online game store. Our unwavering focus on superior customer service has allowed us to expand our online offerings to include toys, electronics and so much more! If you're looking to buy games, toys, gadgets, electronics or computing goods online, compare us to other online stores. You'll find the absolute best UK based service and the best selection in online shopping here at GameSeek.