How to Order at GameSeek

Gameseek have covered all corners to make your shopping experience as easy and enjoyable as possible.

How to Order Online:
To browse the store you can either view the featured products on one of our front pages or you can use search facility at the top of each page. Alternatively, you can categorise your search by using the menu on the left hand side of each page underneath "Platforms." Choose your desired system and on the next page you can choose which type of game or accessory you want to find.

Once you have found the product you wish to buy, click the \'Add to Shopping Basket\' icon. This will transfer the item into your shopping basket and will transfer you onto the shopping basket screen.

From this screen you can choose to checkout (to finalise your order) or to continue shopping.

If you would like to order more than one item, continue shopping. The shopping basket stores each item you have selected, so the information will still be present when you return back to the shopping basket screen, enabling you to stock up. The more items you put into the basket, the more mone you will save! Also remember that you can allways take items out of the shopping basket at a later stage. So do stock up!

Once all your required items have been added to your basket, you will be asked to choose your payment method and select your country - this is located at the bottom right of your basket. You will be asked to pay using your Credit / Debit Card (Visa, Mastercard, Switch, Solo & Delta) or by using or Paypal.

If you would like to pay using a Credit / Debit Card you will be shown step by step how to complete your order using the secure ordering system. For your protection and to ensure the prompt processing of your order, the name, billing address, and ship to address you enter must match your credit card billing statement. Orders may be delayed or rejected if we Cannot verify the information.

Please Note: We now accept Verified by Visa and Mastercard Securecode for card payments. It requires the cardholder to provide a personal password or pin number when paying for goods online with their credit card just as they would provide a pin on the high street. This ensures that the shopper is who they say they are when providing card details to an online shop. Cardholders are reassured that when they sign up their card is protected from fraudulent use on the internet. For more information about this please click here.

To order with Paypal just change your payment method from Credit / Debit Card to Paypal by clicking on the "Choose Your Payment Method" drop down bar. This is where you can select to pay via email money.

Click on the "Proceed to Checkout" icon once you have selected which payment method you would like to choose and which country you live in.

If you haven\'t already registered or logged-in, it will prompt you to do so now. You will also be given the oppurtunity to "Order as a Guest." Once you have made your selection, you will then be asked to enter a delivery address, but only if you haven\'t already stored this information in your account. Once you have done this, click on the "Confirm Order" button - located in the bottom right of the screen. You will now be asked to enter your payment details. Once you have completed this, a summary of the order will now be displayed for you to check that all the details are correct. The website will now check stock availability and confirm stock allocation/ordering as appropriate. Your order has now been placed!

For your information:
Gameseek is a UK Games website, selling PAL & Region 2 (UK & Europe) items.
PAL Items are only compatible in the UK, Europe, Australia & New Zealand
Region 2 Items will only play on European Region 2 or multi-region DVD players

If you would like more information about Gameseek\'s accepted payment methods - click here.

Ordering Help
How do I search for items?
What are your Speciality Shops?
Is it safe ordering on the internet?
How do I place an order online?
How much does postage and packaging cost and where do you deliver to?
Who do you use for your deliveries and how long does delivery take?
What methods of payment do you accept?
Do you take full payment in advance?
How do I track my order?
How do I chase up my order?
What happens if I order an item that is not in stock?
Can I get an order shipped to a different address to the billing address?
At the checkout it says: VendorTxCode has been used before?
At the checkout it says: The shopping cart contents are incorrectly formatted?

How do I search for items?
The easiest way to find items is to use the "Search Gameseek" field located at the top of each page. You can select and search in singular categories or do a general search that covers all the categories on the website. Searching can be done by selecting inside the search box, then typing the specified details and clicking on "Go". Try to keep your search simple, for example: If you are searching for Grand Theft Auto San Andreas, instead of typing the phrase "Grand Theft Auto San Andreas" by entering just one word in the search, eg. "Theft" or "Andreas", you will find what you are looking for much easier.

Alternatively you can search for items by category. This type of search will pick up a more broader range of results. For example if you wanted to view a list of Racing games for the Playstation 2 console, you would first click on "Sony PS2" situated underneath the "Browse Platform" box on top left of the site. You will now be on the Playstation 2 homepage that lists everything for the Playstation 2 console. If you browse down the category list on the left hand side of the page you will see the Racing category situated beneath "PS2 Games". Click on "Racing" and you will be able to browse our entire range of Playstation 2 Racing Products.(click here to go back to the top)

What are your Speciality Shops?
This is just another way of searching for your favourite products. You will notice that "Speciality Shops" are situated one section below the "Browse Platform" box on top left of the site.You will notice that there is 12 shops allready listed in this box (eg. Joytech, Logic 3, Logitech etc.) Click on any of these stores or alternatively click on the "View all Stores" button and it will take you to the store list. Here you will find suppliers of all the games & accessories stocked by us. By clicking on any of the company logos you will be directed to a unique specialist page for that supplier. To change the company selection, simply click on any other letter in the alphabet.(click here to go back to the top)

Is it safe ordering on the internet?
Gameseek provides a safe online process for using Credit / Debit cards. Your credit card number and personal information are encrypted as they travel over the Internet. We pride ourselves in ensuring that all your details are kept safe & secure. If you are still unsure and would like to get in touch please contact us here!

How do I place an order online?
Navigate around the web site and add products to your basket (click on the "Add to Basket" button located adjacent to the product). Everytime you add products to your basket you will be taken to the shopping basket page letting you know what is currently in your basket and wether you would like to continue shopping or go to the checkout. Click on the "Continue Shopping" icon located at the bottom left of your basket to browse and add more items to your order. Once all your required items have been added to your basket, you will be asked to choose your payment method and select your country - this is located at the bottom right of your basket. Click on the "Proceed to Checkout" icon once you are done.

If you haven\'t already registered or logged-in, it will prompt you to do so now. You will also be given the oppurtunity to "Order as a Guest." (For more information about this please click here) Once you have made your selection, you will then be asked to enter a delivery address, but only if you haven\'t already stored this information in your account. Once you have done this, click on the "Confirm Order" button - located in the bottom right of the screen. You will now be asked to enter your payment details. Once you have completed this, a summary of the order will now be displayed for you to check that all the details are correct. The website will now check stock availability and confirm stock allocation/ordering as appropriate. Your order has now been placed. (click here to go back to the top)

How much does postage and packaging cost and where do you deliver to?
All small orders based inside the UK are shipped via Royal Mail First Class. All large orders based inside the UK are shipped via Parcelforce Courier with guaranteed next day delivery. Our European orders are shipped via Royal Mail Airmail.

UK: At Gameseek we\'re proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you\'d like them sent, and we\'ll take care of everything, making sure your items are carefully packaged and arrive quickly. For Video Games there is 2 delivery bands, Free Delivery if you spend over £30 or £2.99 charge if you spend below £30. For all other items, delivery is either £2.99, £3.99 or £6.99 depending on the size/weight of the item you are purchasing.

Europe: Shipping is £3.99 per item.
USA & Rest of the World: Shipping is £4.99 per item.

We will only ship small products outside the UK, for example we dont ship consoles due to extreme postage charges. Also please make sure your hardware is compatible to play our software products before ordering.

For your information:
Gameseek is a UK Games website, selling PAL & Region 2 (UK & Europe) items.
PAL Items are only compatible in the UK, Europe, Australia & New Zealand
Region 2 Items will only play on European Region 2 or multi-region DVD players
(click here to go back to the top)

Who do you use for your deliveries and how long does delivery take?
Our small consignments are sent by UK Royal Mail and are large consignments are sent via UK Parcelforce courier, with in-stock items being despatched within 24 - 48 hours. If an item is out of stock it is ordered from our suppliers same day and is despatched as soon as it comes into stock. It is always possible an item will be out of stock or otherwise unavailable from our suppliers, in which case the despatch of the item will be affected by its availability from our suppliers. Delivery can normally be expected within 3 - 6 working days from the date of despatch, however adverse weather conditions in the Channel Islands, routine customs & excise checks and/or Royal Mail delays can sometimes affect delivery times. Because of this we are unable to start tracing lost packets until 15 days have elapsed since the date of despatch. Please contact us if you haven\'t received your item after this time so we may investigate further. If an item proves to be lost in the post we will always send a replacement free of charge. (click here to go back to the top)

What methods of payment do you accept?
One of the reasons why Gameseek is the web\'s favourite gamestore is our felxibility on accepting an exceptional variety of payment options. (click here for more information.) You will find that we are dedicated in bringing you quality products at low prices, whilst making the order process as simple as possible. We accept all of the following methods of payments: Mastercard, Visa, Delta, Electron, Maestro (Switch), Solo. We accept email payments via Google Checkout, Paypal & Nochex.We also accept mail orders for our UK customers in the form of Cheque, Cash & Postal Order. (click here to go back to the top)



Do you take full payment in advance?
At the moment we do take payment in advance yes. We do this to deter thiefs - basically if we can catch them before we ship the items, it helps the government and us grately and also helps us the keep prices down for the genuine customers, ie you.(click here to go back to the top)

How do I track my order?
1) Click on the "My Account" icon located at the top of the screen.
2) Log-in and you will be directed to the "Outstanding Orders" page in the accounts section.
3) All outstanding orders will be displayed here along with a key to understanding the status of the various products. (click here to go back to the top)

How do I chase up my order?
If you are unable to track your order on-line or have an questions regarding your order please contact our Customer Service Team.(click here to go back to the top)

What happens if I order an item that is not in stock?
If an item is out of stock when you place your order, it will automatically be entered into our purchase ordering system. Our purchasing team process orders on a daily basis and items are normally received within 3-6 working days from our suppliers. However, some items may not be received within this time frame due to stock availability issues or items being withdrawn or deleted by the distributor. Should this occur, we will endevour to update you as soon as possible. (click here to go back to the top)

What happens if I pre-order a title?
When you pre-order any item we will automatically reserve it for you and it will be despatched to you within 24 hours of arriving into stock. We shall endeavour to ship pre-ordered titles before the day of release, however are unable to guarantee this service due to any unforseen circumstances that are beyond our control. Please note release dates are allways subject to change by the manufacturer.(click here to go back to the top)

Can I get an order shipped to a different address to the billing address?
Yes, make sure you order with your billing address* then fill in an alternative shipping address below this - there is a clearly marked box on the checkout page where you can add an alternative shipping address.

*Please note, you must originally order with your billing address(the address where your credit card statements are sent to.) If you do not order with your billing address then we will cancel your order. (click here to go back to the top)

At the checkout it says: VendorTxCode has been used before?
If you are receiving this message when trying to order via Credit Card:

"An Error has occurred! The VSP has been unable to continue with the transaction. VendorTxCode has been used before. All codes must be unique."

You will need to delete all the contents of your shopping basket, refresh your browser and start again.

The error means that a transaction ID has been resent to our payment system. Every transaction must have a unique transactions ID. The SagePay Payment System will not allow a transaction ID to be accepted twice. If you reached the payment pages and decided to use your back button to go back to Gameseek, then resubmit your order, we may not have created a new transaction ID for the resubmitted order. Please try the transaction again, without using the Back button. If the issue persists, please contact us.(click here to go back to the top)

At the checkout it says: The shopping cart contents are incorrectly formatted? 
If you are receiving this message when trying to order via Credit Card:

"An error has occurred whilst attempting the requested operation. The error is: The shopping cart contents are incorrectly formatted."

You will need to delete all the contents of your shopping basket, refresh your browser and start again.

This may have happened because you may have used the back button in your browser after having already got to the SagePay payment page. If the issue persists, please contact us.(click here to go back to the top)

If you would like to ask any other question please do contact us.