Customer Frequently Asked Questions

General Questions
Why do you call yourself the Web's Favourite Gamestore?
I Have received a game that is not Shrink Wrapped - does this mean it is not new?
What is regional coding?
What region is my Games Console?
What is region PAL?
What is region Universal?
What region is my DVD player?
What is region 2?
What is region 0?
What is Dolby Sound?
What is DTS?
What is THX?
What are the Age ratings for Games?
What are the Age ratings for DVD and UMD?
What is a Superbit DVD?
When is a certain product released?
Why are you not selling a certain product?
What is your terms and conditions?
What is your privacy policy?
Which web browsers does your web site support?
How do I submit feedback or report an error?

Other Frequently Asked Questions
The game you have listed has now gone to budget label - will i receive the game in the original packaging or the budget packaging?
Do you Price Match?
What are your terms and conditions regarding Pre-Ordering games that allow Beta Access?

Customer Accounts

How do I create an account?
1) Click on the "My Account" icon located at the top of the screen.
2) Click on the "Create Account" button located in the right of the screen, underneath "New Users - Please Register here.
3) The "Login information" section is required, while the "personal information" section is optional (this is only required when ordering).
4) When you have entered all your details click on the "Sign Up" button located in the centre at the bottom of the screen.
5) When you click the "Sign Up" button, a welcome email will be sent to the email address you provided with instructions on how to activate your account. (click here to go back to the top)

How do I activate my account?
Having clicked "Sign Up" you are redirected to the Account Confirmation Screen and you will receive an Account Activation email. Within the email there is a link that you will need to click that will automatically complete the activation process for you. (click here to go back to the top)

I deleted the account confirmation email by mistake, how can i activate my account now?
Click here. Enter the users registered email address and click go! You will now be sent another email giving you the chance to activate your account. (click here to go back to the top)

When i click on "My Account" the page stays blank and does not load?
This sounds like your internet browser is getting tangled up for some unknown reason. Please delete your temporary internet files and delete your cookies. Do this by clicking on Tools > Internet options - at the top of your internet browser. Now click on the "My Account" icon located at the top of the screen and it should work fine. (click here to go back to the top)

When i click on "Login" the page comes straight back to the login screen?
This sounds like your internet browser is getting tangled up for some unknown reason. Please delete your temporary internet files and delete your cookies. Do this by clicking on Tools > Internet options - at the top of your internet browser. Now attempt to login again and it should work fine. (click here to go back to the top)

I am still having problems logging in (I Use Windows XP & Internet Explorer 6)!
It has become apparent that certain builds of Windows XP running the Internet Explorer 6 web browser may expereince problems using the accounts area and shopping cart of Gameseek.co.uk. We are attempting to locate a solution to this, but it appears that they are caused by, according to Microsoft: 'Internet Explorer 6 implementing advanced cookie filtering' and various bugs related to the advanced Internet Explorer 6 engine.......A number of our customers (and ourselves) have solved this problem by using an alternative web browser such as Mozilla Firefox which can be downloaded completely free of charge here: Get Firefox! (opens into a new browser window). (click here to go back to the top)

How do I log-in?
Before you can log-in you must have previously created an account.
Click on the "My Account" icon located at the top of the screen.
Enter your Username and Password in the fields provided.
Click the "Login" button located in the centre of the screen.
If your log-in has been successful you will be taken to your outstanding orders page in your account.(click here to go back to the top)

How do I change my password?
Log-in as usual and click on "Password" on the Account Information menu.You will now be asked to enter you current password, along with your new password. You are asked to enter you new password twice in order to eliminate the chance of a typing error. Click on Update Account to save your new password. (click here to go back to the top)

What do I do if I have forgotten my password?
Click here. Enter the users registered email address and click go! You will now be sent an email reminding you of your current password.(click here to go back to the top)

How do I change my personal details?
Log-in as usual and click on "Personal Details" on the Account Information menu.You will now be able to view your current details and have the chance to edit them. Make any necessary changes and then Click on Update Account to save your new personal details.(click here to go back to the top)

Will i be charged for having an account?
No, it is completely free. You will only be charged for the products you purchase.(click here to go back to the top)

Will i be charged for receiving your newsletter?
No, it is completely free.We send out email newsletters as we would really like to keep you informed of our fantastic special offers and new product launches.(click here to go back to the top)

How do I unsubscribe from your newsletter?
Log-in as usual and click on "Newsletter" on the Account Information menu. You will notice there is a checkbox that is ticked next to the following wording: "Please send me the latest news and and exclusive special offers from Gameseek." By un checking this check box (by clicking on the tick) and then Clicking on the "Update Account" button, you will no longer receive our Newsletter. You Can opt in and out of the newsletter at any time.(click here to go back to the top)

I cannot see the item i ordered in my order history, why is this?
This tends to be due to customers not clicking back to gameseek after ordering via paypal. If you cannot see the order in your order history - then please contact us immediatley. We will manually add your order to the database. (click here to go back to the top)


Ordering

How do I search for items?
The easiest way to find items is to use the "Search Gameseek" field located at the top of each page. You can select and search in singular categories or do a general search that covers all the categories on the website. Searching can be done by selecting inside the search box, then typing the specified details and clicking on "Go". Try to keep your search simple, for example: If you are searching for Grand Theft Auto San Andreas, instead of typing the phrase "Grand Theft Auto San Andreas" by entering just one word in the search, eg. "Theft" or "Andreas", you will find what you are looking for much easier.

Alternatively you can search for items by category. This type of search will pick up a more broader range of results. For example if you wanted to view a list of Racing games for the Playstation 2 console, you would first click on "Sony PS2" situated underneath the "Browse Platform" box on top left of the site. You will now be on the Playstation 2 homepage that lists everything for the Playstation 2 console. If you browse down the category list on the left hand side of the page you will see the Racing category situated beneath "PS2 Games". Click on "Racing" and you will be able to browse our entire range of Playstation 2 Racing Products.(click here to go back to the top)

What are your Speciality Shops? (Shop by Brand)
This is just another way of searching for your favourite products. You will notice that "Speciality Shops" are situated one section below the "Browse Platform" box on top left of the site.You will notice that there is 12 shops already listed in this box (eg. Joytech, Logic 3, Logitech etc.) Click on any of these stores or alternatively click on the "View all Stores" button and it will take you to the store list. Here you will find suppliers of all the games & accessories stocked by us. By clicking on any of the company logos you will be directed to a unique specialist page for that supplier. To change the company selection, simply click on any other letter in the alphabet.(click here to go back to the top)

Is it safe ordering on the internet?
Gameseek provides a safe online process for using Credit / Debit cards. Your credit card number and personal information are encrypted as they travel over the Internet. We pride ourselves in ensuring that all your details are kept safe & secure. If you are still unsure and would like to get in touch please contact us here!

How do I place an order online?
Navigate around the web site and add products to your basket (click on the "Add to Basket" button located adjacent to the product). Everytime you add products to your basket you will be taken to the shopping basket page letting you know what is currently in your basket and wether you would like to continue shopping or go to the checkout. Click on the "Continue Shopping" icon located at the bottom left of your basket to browse and add more items to your order. Once all your required items have been added to your basket, you will be asked to choose your payment method and select your country - this is located at the bottom right of your basket. Click on the "Proceed to Checkout" icon once you are done.

If you haven't already registered or logged-in, it will prompt you to do so now. Once you have made your selection, you will then be asked to enter a delivery address, but only if you haven't already stored this information in your account. Once you have done this, click on the "Confirm Order" button - located in the bottom right of the screen. You will now be asked to enter your payment details. Once you have completed this, a summary of the order will now be displayed for you to check that all the details are correct. The website will now check stock availability and confirm stock allocation/ordering as appropriate. Your order has now been placed. (click here to go back to the top)

What is Verified by Visa and MasterCard SecureCode?
3D Secure is a new technical standard developed by Visa and MasterCard to further secure CNP (Cardholder Not Present) transactions over the Internet. MasterCard brand their system as 'MasterCard SecureCode' and Visa call theirs 'Verified by Visa'. It requires the cardholder to provide a personal password or pin number when paying for goods online with their credit card just as they would provide a pin on the high street. This ensures that the shopper is who they say they are when providing card details to an online shop. Cardholders are reassured that when they sign up their card is protected from fraudulent use on the internet. For more information about this please click here.

How much does postage and packaging cost and where do you deliver to?
All orders based inside the UK are shipped FREE of charge via Royal Mail 48. All Pre-Ordered Video Games are sent via Royal Mail 24. All large orders based inside the UK are shipped via Royal Mail Tracked 48 or Parcelforce Courier. Our European orders are shipped via Royal Mail Airmail.

UK: At GameSeek we're proud to offer a fast, FREE, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive quickly. For most items we now also offer paid shipping enhancements, including upgrades to Royal Mail 24 and Tracked 48 or 24. Certain items will also qualify for enhanced next day delivery depending on certain criteria including the time of day when you place your order and the weight of the item/s.

Europe, USA & Rest of the World: Shipping charges vary and for European locations is as low as £1.99* per item
*N.B. Prices vary and will depend on the size, value and weight of the consignment/s.

We can now ship many items out of the UK due to our new shipping rules and charges. For a shipping estimate please place the items that you wish to buy into your basket, enter your shipping address and the checkout system will display all available shipping options and prices. Also please make sure your hardware is compatible to play our software products before ordering.

For your information:
Gameseek is a UK Games website, selling PAL & Region 2 (UK & Europe) items.
PAL Items are compatible in the UK, Europe, Australia & New Zealand
Region 2 Items will only play on European Region 2 or multi-region DVD players
(click here to go back to the top)

Who do you use for your deliveries and how long does delivery take?
Our small consignments are sent by UK Royal Mail and are large consignments are sent via Parcelforce Worldwide courier, with in-stock items being despatched within 24 - 48 hours. If an item is out of stock it is ordered from our suppliers same day and is despatched as soon as it comes into stock. It is always possible an item will be out of stock or otherwise unavailable from our suppliers, in which case the despatch of the item will be affected by its availability from our suppliers. Delivery can normally be expected within 3 - 6 working days from the date of despatch, however adverse weather conditions in the Channel Islands, routine customs & excise checks and/or Royal Mail delays can sometimes affect delivery times. Because of this we are unable to start tracing lost packets until 15 working days have elapsed since the date of despatch. Please contact us if you haven't received your item after this time so we may investigate further. If an item proves to be lost in the post we will always send a replacement free of charge. (click here to go back to the top)

What methods of payment do you accept?
One of the reasons why GameSeek is the web's favourite gamestore is our felxibility on accepting an exceptional variety of payment options. (click here for more information.) You will find that we are dedicated in bringing you quality products at low prices, whilst making the order process as simple as possible. We accept all of the following methods of payments: Mastercard, Visa, Delta, Electron, Maestro (Switch), Solo. We also accept payments via Paypal or telephone, however high value orders must be placed online due to our internal payment security systems and verification procedures. (click here to go back to the top)

Do you take full payment in advance?
At the moment we do take payment in advance yes. We do this to deter thieves - basically if we can catch them before we ship the items, it helps the government and us greatly and also helps us the keep prices down for the genuine customers, ie you.(click here to go back to the top)

How do I track my order?
1) Click on the "My Account" icon located at the top of the screen.
2) Log-in and you will be directed to the "Outstanding Orders" page in the accounts section.
3) All outstanding orders will be displayed here along with a key to understanding the status of the various products. (click here to go back to the top)

How do I chase up my order?
If you are unable to track your order on-line or have an questions regarding your order please contact our Customer Service Team.(click here to go back to the top)

What if my item hasn't arrived when I expected it to?
We send our items via Royal Mail 48 from the UK. Heavier items are sent by Royal Mail Tracked 48 or Parcelforce 24 delivery. All Video Games ordered before the official release date are sent via First Class Delivery. The Royal Mail state that over 90% of their First Class mail arrives the next day, but if yours doesn't they have the following advice:

Is it less than 4 working days since your mail should have arrived?
If so, hold tight, it's probably on its way but may have been held up by an incomplete address, no Postcode, or unusual circumstances.

Is it 4 to 10 days since your mail should have been delivered?
If so, your mail is officially delayed and you should check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where mail may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection. You can locate your local depot here.

Have 15 working days past since you item was posted to you?
The Royal Mail will now class your item as lost and we will either send you a replacement or give you a refund. Please send us an email, to myorder@gameseek.co.uk, stating your order reference number and confirming that you have never received the item as we will pursue the issue with the Royal Mail for compensation and we may ask you to fill in a declaration form to be used as evidence. We cannot refund or replace items that the Royal Mail has lost until 15 working days have passed. Please make sure that your address details are entered correctly and accurately. We cannot be responsible for delivery problems caused by inadequate address details. Please note: You must contact us within 21 days of the item being posted, otherwise we might no longer be able to claim for the missing goods. If we cannot claim compensation for the missing goods, then we will not be able to refund you for the lost item(s).

What happens if I order an item that is not in stock?
If an item is out of stock when you place your order, it will automatically be entered into our purchase ordering system. Our purchasing team process orders on a daily basis and items are normally received within 3-6 working days from our suppliers. However, some items may not be received within this time frame due to stock availability issues or items being withdrawn or deleted by the distributor. Should this occur, we will endevour to update you as soon as possible. (click here to go back to the top)

What happens if I pre-order a title?
When you pre-order any item we will automatically reserve it for you and it will be despatched to you within 24 hours of arriving into stock. We shall endeavour to ship pre-ordered titles before the day of release, however are unable to guarantee this service due to any unforseen circumstances that are beyond our control. Please note release dates are allways subject to change by the manufacturer.(click here to go back to the top)

At the checkout it says: VendorTxCode has been used before?
If you are receiving this message when trying to order via Credit Card:

"An Error has occurred! The VSP has been unable to continue with the transaction. VendorTxCode has been used before. All codes must be unique."

You will need to delete all the contents of your shopping basket, refresh your browser and start again.

The error means that a transaction ID has been resent to our payment system. Every transaction must have a unique transactions ID. The SagePay Payment System will not allow a transaction ID to be accepted twice. If you reached the payment pages and decided to use your back button to go back to Gameseek, then resubmit your order, we may not have created a new transaction ID for the resubmitted order. Please try the transaction again, without using the Back button. If the issue persists, please contact us.(click here to go back to the top)

At the checkout it says: The shopping cart contents are incorrectly formatted?
If you are receiving this message when trying to order via Credit Card:

"An error has occurred whilst attempting the requested operation. The error is: The shopping cart contents are incorrectly formatted."

You will need to delete all the contents of your shopping basket, refresh your browser and start again.

This may have happened because you may have used the back button in your browser after having already got to the SagePay payment page. If the issue persists, please contact us.(click here to go back to the top)


Cancellations & Refunds

How do I cancel an order?
An order may be cancelled at any point prior to it entering our picking / packing cycle. To cancel any item, please contact us letting us know your Order ID and the item(s) you would like to cancel. Please note we can not guarantee that your cancellation request will be processed by our team in time if you email to cancel it on the day that it is dispatched. In such circumstances we will still happily accept the return of the unused goods but we will not be able to refund the return postage or any original postage costs. (click here to go back to the top)

Why have i been refunded?
There could be a variety of reasons. If you have ordered via Credit / Debit Card you must order with your billing address(the address where your credit card statements are sent to.) If you do not order with your billing address then we will cancel your order. If you have ordered via Paypal you may have been refunded because we cannot ship orders to unverified paypal accounts, please verify your account and reorder. Unless you have a verified paypal account, we are not protected by paypal's seller protection policy.If you have been refunded for none of the reasons above, please contact us. (click here to go back to the top)

I have not been refunded for the shipping cost?
If you have not received any items from us and have been refunded you have infact been refunded for the shipping cost. Please view your refund email confirmation again as it states: "If no other items are due to be posted to you the postage charge will also be refunded." (click here to go back to the top)

How will i be refunded?
If you have been refunded for any item(s) your payment will go back on the card that you purchased the item(s) with. Please view your refund email confirmation again as it states: "Your order or part of it has been refunded by Gameseek. The refund will be present on the same payment method you used when purchasing."(click here to go back to the top)

My refund has not gone back onto my card?
Where as refunds via Paypal are immediate, please allow 3-4 days for the refund to show on your Credit / Debit Card Statement.(click here to go back to the top)


Returns

How do I return an item?
You have the right to cancel the contract relating to your order at any time up to the end of 7 working days after you receive the goods. To exercise your right of cancellation, you must give written notice to Gameseek by email giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Gameseek at your own cost. All returned Items must be in the original packaging and sent to us within seven days from receipt. Returned goods must be still sealed, unopened and in perfect condition. Goods that do not comply with this may not be returned.

Please Note: Do Not Return any item before contacting us first. Most Returns can be prevented if customers contact the manufacturer of the goods before contacting us. For example, its likely if a small part of a product is broken or damaged then the manufacturer will send out a replacement part free of charge.

Our Returns procedure involves customers receiving a Returns Authorisation number before sending the item back. Without this RA number you will not be able to return any item. If you do so, the return will not be dealt with. So please contact us first. If the return is agreed by us then you will need to put the RA number (that we will give you) clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently.

You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item. We will only refund delivery costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

You are advised to package the product adequately as we cannot accept liability for any damage incurred during delivery back to Gameseek.

Please note: You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if: the goods were delivered outside the UK, or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity. (click here to go back to the top)

What do I do if I have received a faulty product?
Please go to our returns page for more detailed information about product returns by clicking here.

Can I return something if I have ordered it incorrectly?
Yes, just return the item in the original packaging and send it to us within seven days from receipt.
(click here to go back to the top)

Why do you call yourself the Web's Favourite Gamestore?

For multiple reasons! Firstly we would like to think our Customer Service is amongst the best in this industry. We offer cheap prices on our products and sent out pre-ordered items before the release date! Our ultimate aim is to make your shopping experience as easy and enjoyable as possible.

One of the reasons why Gameseek is the web's favourite gamestore is our felxibility on accepting an exceptional variety of payment options. (click here for more information.) Another reason is our flexibility on ordering. We accept orders Online, Offline and by Mail Order! (click here for more information.)

We receive emails all the time from very satisified customers, some of the responses can be seen here.Still not convinced? Then click here to view a list of all the reasons stating why we are best!(click here to go back to the top)

I Have received a game that is not Shrink Wrapped - does this mean it is not new?
It is a fact that most games, sold on the UK market, do not come shrink wrapped or with any form of factory seal. It is very common for games for other consoles to arrive with no shrink wrap. They come direct from the manufacturer like this. In most cases it is the retailer that actually reseals the item. We do take great care to ensure that all the products that we supply arrive in the best possible condition. (click here to go back to the top)

What is regional coding?
Regional coding is a system implemented by games and film companies to allow them to control when products are released throughout the world. It stops people watching movies or playing games earlier than the companies intended. The UK is based in PAL or Region 2. This means that if you live in the UK you will only be able to play PAL games or watch Region 2 DVD / UMD Films on your player unless your player is Multi Region compatible. Gameseek only sell PAL items and Region 2 DVD or UMD products.

There are six regions:
Region 1 - USA and Canada
Region 2 - UK, Europe, Japan, South Africa and the Middle East
Region 3 - South East Asia and East Asia
Region 4 - Australia, New Zealand, Central and South America, Pacifica and the Caribbean
Region 5 - Africa, India, Russia, North Korea and Mongolia
Region 6 - China

What region is my Games Console?
All UK & European Home Games Consoles are automatically coded to PAL.However, PC games can be bought and played on in any region as they are a Universal format. Also Handheld Consoles (eg. Sony PSP and Nintendo DS) are also Universal - they will play games from any region.(click here to go back to the top)

What is region PAL?
PAL Items are only compatible in the UK, Europe, Australia & New Zealand. (click here to go back to the top)

What is region Universal?
Universal Items are compatible with any hardware. It does not matter which country you bought the hardware from. Examples of Universal Products are: PC Games, Sony PSP Games and Nintendo DS Games. For example, you can play UK games on a Japanese Sony PSP or play Japanese games on a UK Sony PSP etc.(click here to go back to the top)

What region is my DVD player?
All UK DVD players are automatically coded to region 2. If you aren't currently within the UK or are unsure, please refer to you DVD Instruction Booklet for conformation of your DVD player's regional settings. (click here to go back to the top)

What is region 2?
Region 2 discs will only play on UK, Europe, Japan, South Africa and the Middle East DVD or UMD players. This is presuming your Player is not multi region compatible. If your Player is multi region compatible - it will play DVD's and UMD's from any region. Please refer to your DVD or UMD player instruction Booklet for conformation of your players regional settings. (click here to go back to the top)

What is region 0?
Region 0 discs are essentially uncoded (no regional coding) discs and will play on any DVD or UMD player.(click here to go back to the top)

What is Dolby Sound?
There are a number of different variations of Dolby:

Dolby Surround� is the earliest form of surround sound. It is a three-channel process meant to recreate a theatre experience. The Dolby stereo track is channelled into the front left and front right speakers. A mono signal is created electronically by comparing the differences between the left and right stereo signal. This is then fed to both rear speakers.

Dolby Pro Logic� is an advanced version of Dolby Surround, adding a centre channel speaker for music and effects. It is a four-channel system that directs the information to certain speakers. The four channels are the set of front speakers, one centre channel speaker and one rear speaker.

Dolby Pro Logic II� is a dramatically improved, updated matrix surround system, based on the principles used to develop the original Dolby Pro Logic decoding. It provides you with multichannel surround sound from any stereo source. Pro Logic II further enhances the sound with a full-range stereo surround output and a greatly improved steering logic, resulting in high channel separation and an exceptionally stable soundfield.

Dolby Digital� is a multichannel format introduced in 1996 and presents 6 discrete audio channels. (Also described as 5.1) 5 of the 6 channels carry the entire bandwidth of sound with the 6 the speaker or LFE (Low Frequency Effects) Channel carries all the low-bass sounds. This enables you to maximize your action-adventure sequences with fuller explosions and sound effects. You are still able to hear bass sounds from your left and right front speakers even without a subwoofer, but you won't experience the full impact of audio without a subwoofer.

Dolby Digital Surround EX� adds to Dolby Digital 5.1 movie soundtracks a third surround channel, reproduced by speakers positioned directly behind the audience. This extra rear surround channel works with the usual left and right surround channels to produce an intensified realism that draws you even further into the action. (click here to go back to the top)

What is DTS?
There are two different variations of Digital Theatre Surround sound.

DTS Digital surround and Dolby Digital are almost the same. The basic difference between these two formats is the method of compression used to fit the original audio data files onto the DVD. In theory, DTS sound should reveal slightly better quality than Dolby Digital as it is less compressed, however in most cases you would be very hard pressed to tell them apart. This does however mean that since DTS sound takes more space to store on a DVD, there is sometimes not enough room for the same extra features that are to be found on non-DTS discs.

The DTS and Dolby formats are not compatible, and require their own branded decoding chips on AV receivers and processors, as well as separate digital outputs on DVD players. DTS and Dolby Digital will continue to co-exist in the marketplace.

DTS-ES represents the world's first 6.1-channel Discrete Surround format. Expanding upon 5.1 surround, it adds an additional dedicated centre surround channel. A new DTS-ES receiver is required to experience the full discrete 6.1-channel mix. At the same time, all DTS-ES discs will be fully compatible with 6.1 Matrix decoders and 5.1 Digital Surround. (click here to go back to the top)

What is THX?
THX is a set of technical specifications designed to standardize the performance of surround sound. George Lucas developed these standards shortly after the film "Star Wars" was created. He did so in order to standardise the audio and video experience in theatres across the world so that his films would be represented as they were made, essentially trying to recreate the original. Manufacturers of all theatre and A/V products have been giving a set of performance specifications that their products must meet in order to qualify for THX certification. THX is a certification that can be an indication of how well a product has been built - although it should not be the only indication. Some manufacturers choose not to participate in the certification program, preferring instead to build their product to their own specifications. (click here to go back to the top)

What are the Age ratings for Games?
In the UK, age ratings for computer and video games are determined by a two-tier system that works within voluntary European guidelines known as PEGI and the mandatory BBFC regulations as determined by the Video Recordings Act of 1984. The voluntary PEGI system is one of the most robust in Europe and, in terms of rating criteria, is the strictest. It is supported by the entire value chain from software developer and hardware manufacturer through to publisher, distributor and retailer.

3+ - Suitable for those over 3 years of age.
7+ - Suitable for those over 7 years of age.
12+ - Suitable for those over 12 years of age.
16+ - Suitable for those over 16 years of age.
15 - Unsuitable for those under 15 years of age.
18 - Unsuitable for those under 18 years of age.
(click here to go back to the top)

What are the Age ratings for DVD and UMD?
Certification is a legal requirement for all DVDs and UMDs released within the UK, including their respective bonus features. The aim of certificates is generally to restrict certain age groups from watching certain films, although they can also be used as an indication of a films content for prospective viewers.

E - Exempt from certification.
Uc - Universal, particularly suitable for children.
U - Universal, suitable for all.
PG - Parental Guidance. Some scenes may be unsuitable for young children.
12 - Unsuitable for those under 12 years of age.
15 - Unsuitable for those under 15 years of age.
18 - Unsuitable for those under 18 years of age.
(click here to go back to the top)

What is a Superbit DVD?
Superbit� titles utilise a high bit-rate digital transfer process which optimises video quality while offering a choice of both DTS and 5.1 Dolby Digital audio. Basically the disc space normally used for value-added content and multiple audio streams is now being used for optimising the picture and sound. Superbit� DVDs are encoded at approximately double their normal bit-rate while maintaining full compatibility with the DVD-Video format. The result is picture quality that provides outstanding detail. Superbit� DVDs play on all current DVD players and do not require any additional equipment. Currently DVDs are encoded to optimise space for the feature plus added value and audio streams. The Suberbit� collection converts the physical space ordinarily devoted to added value to higher bit rate video transfer and both Dolby Digital 5.1 & DTS audio. (click here to go back to the top)

When is a certain product released?
As soon as we receive any information on any new title from the appropriate distributor we will publish that information on the web site. Please note that release dates are allways subject to change. If the item you have ordered has had the release date moved back please note this is not a rare occurrence with pre-orders. Manufactures put back release dates for various reasons. (click here to go back to the top)

Why are you not selling a certain product?
If the title you are looking for is not on the web site we have no information about it or its release date. Please contact us by clicking here and let us know about this product and we will do our best to track it down and put it on the site so you can buy it from us. (click here to go back to the top)

What are your terms and conditions?
To view our Terms & Conditions please click here.

What is your privacy policy?
To view our Privacy Policy please click here.

Which web browsers does your web site support?
Gameseek is best experienced using Internet Explorer version 4 (onwards) or Netscape Navigator version 7 (onwards). Third party browsers may or may not function properly. If you are experiencing any problems using our website please contact our technical team by clicking here, providing as much information as possible, including the page you are having a problem with and your browser, version and operating system platform. (click here to go back to the top)